How we do business
We take great pride in our friendly, approachable and helpful manner and we are always happy to talk with you about your timber requirements. If you know what you need please call or email us to place an order or just to ask us to quote. If you are not yet sure what you need or what is available then please contact us for a chat about it. We are always happy to talk with you.
If you wish to order by telephone or email we will require your address and a contact telephone number to confirm the order.
If you are paying by Debit Card for transactions over £500 there will be a transaction processing fee.
Currently we are not charging a transaction fee when you spend up to £500 with us and pay by Debit Card.
If you would like to pay with a Credit Card transaction fees apply for amounts over £500.
There are no transaction fees if you pay direct to our bank using our bank details which appear on our invoices.
If you are having your order delivered we will take your card details by telephone and your card will be charged at the point of order dispatch. Please do not email your card details to us as we do not take card payments via email or online. Sending your card details by email is insecure if you send us these details by email we take no responsibility for any losses that may occur.
Alternatively you can pay by Debit Card when you collect your order from us (card processing fees apply if you spend over £500)
Payment must always be made before delivery or upon collection.
Payment Direct to Our Bank
This is our preferred payment method, when you are paying direct to our bank we will email an invoice to you when your order is ready, you simply use the bank details we provide to make your payment. We do not make any extra charge for this type of payment, if you have a non UK bank account charges may apply, please contact us for details.
Payment must always be made before delivery or one day before collection.
Collection, Mail Order and Timber Selection
Visitors are welcome during general opening hours however, to avoid a wasted journey, please contact us before you visit, or if you are unable to pay us a visit, we will be happy to select your timber and dispatch it by carrier.
Payment must always be made upon collection or before delivery.
Machining Service, please ask
We are happy to prepare your timber for you if you do not have the facilities to do this yourself, for planed and prepared timber please contact us for details and prices.
Parcel: most UK Postcodes 4-7 Days from £7.00
Parcel: most UK Postcodes 1-2 Days from £12.00
Parcel:Highlands and Islands and some remote areas (including UK) by post code & size & weight,
Please contact us with your post code and the quantity of timber you require. You are welcome to collect from us if this is more convenient for you. Delivery may take several days from receipt of you order, although sometimes your items may arrive the next day. We use various carriers so that we can give you the best delivery prices available based on weight, size and our geographical area (pricing includes packaging and associated costs) We will always confirm delivery costs when you place an order and before we take your payment. Whilst we make every effort to meet our delivery targets in the rare event that your parcel does not arrive when expected we can not be held responsible for any losses incurred.
Deliveries outside the UK, Ireland, UK Islands, UK Remote Areas
Deliveries outside of the UK: for this service please contact us to discuss shipping costs. Northern Ireland, Ireland and other UK Islands and remote areas of the UK may be subject to a surcharge.
Larger timber orders
Larger timber orders will be delivered on our own vehicles or by specialist hauliers, whichever is most economic and appropriate.
We will work out which service is to be used by post code, size & weight of your order.
When we are using a Pallet haulier rather than our own vehicles we generally use an economy kerbside 2-5 day delivery. If you require a next day Pallet Haulier delivery service, with unspecified time slot, please mention this when you contact us to discuss the haulage fees and to confirm that this type of service is possible in your area (next day is not available in some areas of the UK or remote areas of Scotland) Once your consignment has been collected from us we no longer have control and very occasionally any next day target may not be met, in which case your delivery will normally be the following day, this may happen if the haulier has high volumes of consignments booked in for delivery in your area.
Whilst we make every effort to meet our delivery targets in the rare event that your consignment does not arrive when expected we can not be held responsible for any losses incurred.
- Debit Card. When you pay by personal or business Debit Card if you spend under £500 currently there are no Card Processing Fees. For transactions over £500, please contact us to discuss fees.
- Direct to our bank. This is a great way to pay and our preferred payment method. We do not make any extra charge for this type of payment from a UK bank, for non UK bank accounts charges may apply, please contact us for details. For mail order items we email an invoice which will have our bank details on it, you pay direct to the bank and let us know when it is paid.
- Credit Card. We make a charge for amounts over £500
- PayPal. We do not accept this type of payment.
- VAT. We are VAT registered and VAT is charged on all sales.