How we do business
We take great pride in our friendly, approachable and helpful manner and we are always happy to talk with you about your timber requirements. If you know what you need please call or email us to place an order or just to ask us to quote. If you are not yet sure what you need or what is available then please contact us for a chat about it. We are always happy to talk with you.
Timber is a natural material and will expand and contract slightly with seasonal changes in humidity. Although we take care to minimise this by careful selection and seasoning of our timber some distortion may occasionally occur. Seasonal variations over time may affect timber slabs, resulting in some distortion. This is not a defect; it is a consequence of the nature of the material which adds to its charm and individuality.
All quotations given are excluding VAT and delivery unless stated otherwise. We will always produce a VAT invoice for every transaction.
Some enquiries will take longer to reply to as we may require a few hours to look at timber in order to match your enquiry requirements before confirming stock availability and price.
Your email enquiry is important to us; we do receive high numbers of emails and aim to respond within 12-24 hours. If you haven't received an email response within 24-48 hours please call our office to check that your email has been received.
On the odd occasion if our office staff are unable to take your call straight away please leave a message on our answering machine as your enquiry is important to us.
Placing an order
You cannot purchase directly off our website, you can order by email or telephone we will require your address and a contact telephone number and email address to confirm the order.
Payment must always be made in full before delivery or upon collection.
Occasionally when making bespoke items or for large quantities of timber we may ask for a deposit or payment in full before proceeding with your order.
We email an invoice which will have our bank details on it (this is our preferred payment method) you pay direct to the bank, once payment has been received and your order is ready we can arrange delivery or you can arrange to collect. We are VAT registered and VAT is charged on all sales.
Payment Direct to our Bank
This is our preferred payment method, whatever the invoice amount and is the payment method we accept for orders over £500. When paying direct to our bank we will email an invoice to you when your order is ready, you simply use the bank details we provide to make your payment.
Allow at least two days for your payment to arrive with us as this gives us time to access our account and see your payment in our bank account. Due to patchy mobile phone reception it is not possible to pay using your mobile phone whilst in our yard and this is why we ask you to pay in advance of collection.
If you have a non UK bank account charges may apply, please contact us for details.
We are happy to accept Debit and Credit Card payments for transactions up to £500.
If you are having your order delivered we will take your card details by telephone and your card will be charged at the point of order dispatch. Please do not email your card details to us as we do not take card payments via email or online. Sending your card details by email is insecure if you send us these details by email we take no responsibility for any losses that may occur.
For orders over £500, timber ordered in advance, we require payment direct to our bank, to be made two days before collection or delivery as this allows time for your payment to arrive with us giving us time to access our account and see your payment in our bank account. Due to patchy mobile phone reception it is not possible to pay direct to our bank when using your mobile phone whilst in our yard and this is why we ask you to pay in advance of collection.
Collection, Mail Order and Timber Selection
Visitors are welcome during general opening hours however, to avoid a wasted journey, please contact us before you visit, or if you are unable to pay us a visit, we will be happy to select your timber and dispatch it by carrier.
Machining Service, please ask
We are happy to prepare your timber for you, to order, if you do not have the facilities to do this yourself, however we may not be able to do this while you wait. For planed and prepared timber please contact us for details and prices.
Smaller timber orders & Delivery by parcel carrier
Parcel: most UK Postcodes 4-7 Days from £7.00
Parcel: most UK Postcodes 1-2 Days from £12.00
Parcel:Highlands and Islands and some remote areas (including UK) by post code & size & weight,
Please contact us with your post code and the quantity of timber you require. You are welcome to collect from us if this is more convenient for you. Delivery may take several days from receipt of your order, although sometimes your items may arrive the next day. We use various carriers so that we can give you the best delivery prices available based on weight, size and our geographical area (pricing includes packaging and associated costs) We will always confirm delivery costs when you place an order and before we take your payment.
Once your delivery has been booked in with the carrier we will provide you with a parcel tracking number which will allow you to see exactly where your parcel is at any given time, giving you a better idea of when your parcel is expected to arrive. Whilst we make every effort to meet our delivery targets in the rare event that your parcel does not arrive when expected we cannot be held responsible for any losses incurred.
Deliveries outside the UK, Ireland, UK Islands, UK Remote Areas
Deliveries outside of the UK: for this service please contact us to discuss shipping costs. Northern Ireland, Ireland and other UK Islands and remote areas of the UK may be subject to a surcharge.
Larger timber orders & Delivery
Larger timber orders will be delivered on our own vehicles or by specialist hauliers, whichever is most economic and appropriate. We will work out which type of service is to be used by postcode, size & weight of order.
Local deliveries will be on our own vehicles, if your goods are large, heavy or unusually shaped our driver may need help to unload.
2-5 Day Economy Pallet To Kerbside Service:
When we are using a Pallet Haulier rather than our own vehicles we generally use an Economy Kerbside 2-5 Day Delivery. Haulage quotations are always for an Economy Service, unless you specify that you require a next day delivery. With this service the haulier will call you with a 'delivery day' and 'time window', usually an approximate '2-4 hours slot'. If this 'slot' is not acceptable rescheduling with the haulier will result in additional delivery charges which will be passed onto you after you have received your delivery. If you need to know the exact delivery day in advance then the Next Day Pallet Service may be more suited to your needs.
Next Day Pallet Service:
If you need to know the delivery day in advance then you require a Next Day Pallet Haulier Delivery Service. This is a next day 'to the kerbside service' and has an 'unspecified delivery time slot'. Please mention that you require this service when you contact us to discuss the haulage fees and to confirm that this type of service is possible in your area (next day is not available in some areas of the UK or remote areas of Scotland)
Once your consignment has been collected from us
Once your consignment has been collected from us we no longer have control and very occasionally any next day target may not be met, in which case your delivery will normally be the following day, this may happen if the parcel carrier or haulier has high volumes of consignments booked in for delivery in your area.
Whilst we make every effort to meet our delivery targets in the rare event that your consignment does not arrive when expected we cannot be held responsible for any losses incurred.
Direct to our bank: Whatever the invoice amount this is a great way to pay and is our preferred payment method.
(Allow two days for your payment to arrive with us if you arrange to collect your timber from us rather than have it delivered)
For non UK bank accounts charges may apply, please contact us for details.
For mail order items and items being delivered We email an invoice which will have our bank details on it, you pay direct to the bank and let us know when it is paid.
Debit Card: We accept payments up to £500
Credit Card: We accept payments up to £500
PayPal: We do not accept this type of payment.
VAT: We are VAT registered and VAT is charged on all sales.
Collection or Mail Order:
No order too large or small..