How we do business
We take great pride in our friendly, approachable and helpful manner and we are always happy to talk with you about your timber requirements. If you know what you need, please call or email us to place an order or just to ask us to quote. If you are not yet sure what you need or what is available then please contact us for a chat about it. Each client who makes an enquiry, visits or purchases is important to us and we do all that we can to ensure that we provide the best customer service that we can, we are always happy to talk with you. No order too large or small...
Quotations given are based upon us selecting the timber for you and are excluding VAT and delivery unless stated otherwise. We will always produce a VAT invoice for every transaction.
Some enquiries will take longer to reply to as we may require a few hours to look at timber in order to match your enquiry requirements before confirming stock availability and price.
Your email enquiry is important to us; we do receive high numbers of emails, if you haven't received an email response within 12-24 hours please call our office to check that your email has been received.
Occasionally our office staff may be unable to take your call straight away please leave a message on our answering machine as your enquiry is important to us.
Timber Selection, Collect & Mail Order
Most of our clients ask us to select their timber for them based on individual requirements. Visitors are welcome during general opening hours (by appointment) however, to avoid a wasted journey, please contact us before you visit, or if you are unable to pay us a visit, we will be happy to select your timber and dispatch it by carrier.
If you arrange to visit us to be involved in the selection of your timber as sawn boards with a member of staff, by appointment, the price will vary as you may select different boards than those quoted for. The boards you choose may be different in price, characteristics, size etc. Also when self-selecting you need to be aware that some of our boards are priced on an individual board price.
If you will be taking sawn timber on the same day as selecting with us, please discuss payment methods with us when booking your appointment to select.
Placing an order
You can order by email or telephone, you cannot purchase directly off our website, we will require your address and a contact telephone number and email address to confirm the order.
Occasionally when making bespoke items or for large quantities of timber we may ask for a deposit or payment in full before proceeding with your order.
Payment Our Preferred Method
Our preferred payment method is direct to our bank as this minimises our costs and the cost to you when buying our timber, whatever the invoice amount, and is the payment method we accept for orders over £500.
When paying direct to our bank we will email an invoice to you when your order is ready, you simply use the bank details we provide to make your payment before arranging collection or delivery of your timber.
Allow at least one day for your payment to arrive with us as this gives us time to access our account and see your payment in our bank account. Due to patchy mobile phone reception it is not possible to pay using your mobile phone whilst in our yard and this is why we ask you to pay in advance of collection.
If you have a non UK bank account charges may apply, please contact us for details.
We are happy to accept Debit, Credit Card and Company Card payments for transactions up to £500. Processing Card payments is costly, this is to minimise our costs and the cost to you. For orders over this amount we prefer payment direct to our bank, if you wish to discuss payment methods please contact us.
Machining Service, please ask
We are happy to prepare your timber for you to order, if you do not have the facilities to do this yourself, however if you arrange to self-select timber we may not be able to do this while you wait. For planed and prepared timber please contact us for details and prices.
Smaller timber orders & Delivery by parcel carrier
Parcel: most UK Postcodes 4-7 Days from £7.00
Parcel: most UK Postcodes 1-2 Days from £12.00
Parcel:Highlands and Islands and some remote areas (including UK) by post code & size & weight,
Please contact us with your post code and the quantity of timber you require. You are welcome to collect from us if this is more convenient for you. Delivery may take several days from receipt of your order, although sometimes your items may arrive the next day. We use various carriers so that we can give you the best delivery prices available based on weight, size and our geographical area (pricing includes packaging and associated costs) We will always confirm delivery costs when you place an order and before we take your payment.
Once your delivery has been booked in with the carrier we will provide you with a parcel tracking number which will allow you to see exactly where your parcel is at any given time, giving you a better idea of when your parcel is expected to arrive. Whilst we make every effort to meet our delivery targets in the rare event that your parcel does not arrive when expected we cannot be held responsible for any losses incurred.
Deliveries outside the UK, Ireland, UK Islands, UK Remote Areas
Deliveries outside of the UK: for this service please contact us to discuss shipping costs. Northern Ireland, Ireland and other UK Islands and remote areas of the UK may be subject to a surcharge.
Larger timber orders & Delivery
Larger timber orders will be delivered on our own vehicles or by specialist hauliers, whichever is most economic and appropriate. We will work out which type of service is to be used by postcode, size & weight of order.
Local deliveries will be on our own vehicles, if your goods are large, heavy or unusually shaped our driver may need help to unload.
2-5 Day Economy Pallet To Kerbside Service:
When we are using a Pallet Haulier rather than our own vehicles we generally use an Economy Kerbside 2-5 Day Delivery. Haulage quotations are always for an Economy Service, unless you specify that you require a next day delivery. With this service the haulier will call you with a 'delivery day' and 'time window', usually an approximate '2-4 hours slot'. If this 'slot' is not acceptable rescheduling with the haulier will result in additional delivery charges which will be passed onto you after you have received your delivery. If you need to know the exact delivery day in advance then the Next Day Pallet Service may be more suited to your needs.
Next Day Pallet Service:
If you need to know the delivery day in advance then you require a Next Day Pallet Haulier Delivery Service. This is a next day 'to the kerbside service' and has an 'unspecified delivery time slot'. Please mention that you require this service when you contact us to discuss the haulage fees and to confirm that this type of service is possible in your area (next day is not available in some areas of the UK or remote areas of Scotland)
Once your consignment has been collected from us your delivery is in the hands of a third party and very occasionally any next day target may not be met, in which case your delivery will normally be the following day, this may happen if the parcel carrier or haulier has high volumes of consignments booked in for delivery in your area.
Whilst we make every effort to meet our delivery targets in the rare event that your consignment does not arrive when expected we cannot be held responsible for any losses incurred.
Timber is a natural material
Timber is a natural material and will expand and contract slightly with seasonal changes in humidity. Although we take care to minimise this by careful selection and seasoning of our timber some distortion may occasionally occur. Seasonal variations over time may affect timber slabs, resulting in some distortion. This is not a defect; it is a consequence of the nature of the material which adds to its charm and individuality.
Preferred payment method (UK based) is direct to our bank. Whatever the invoice amount and for orders over £500 this is a great way to pay. It minimises our costs and the cost to you when you buy our timber.
If you arrange to collect Allow one day for your payment to arrive with us if you arrange to collect your timber from us rather than have it delivered.
Card Payment: We accept payments up to £500 Processing Card payments is costly, this is to minimise our costs and the cost to you.
PayPal: We do not accept this type of payment.
VAT: We are VAT registered and VAT is charged on all sales.
No order too large or small...