01761 241333
01761 241333

Waney Edged Boards

How we do business

We take great pride in our friendly, approachable and helpful manner and we are always happy to talk with you about your timber requirements.  If you know what you need please call or email us to place an order or just to ask us to quote.  If you are not yet sure what you need or what is available then please contact us for a chat about it.  We are always happy to talk with you.

Timber is a natural material and will expand and contract slightly with seasonal changes in humidity. Although we take care to minimise this by careful selection and seasoning of our timber some distortion may occasionally occur. Seasonal variations over time may affect timber slabs, resulting in some distortion. This is not a defect; it is a consequence of the nature of the material which adds to its charm and individuality.

Quotations

All quotations given  are based upon us selecting the timber for you  and are excluding VAT and delivery unless stated otherwise. We will always produce a VAT invoice for every transaction. 

Some enquiries will take longer to reply to as we may require a few hours to look at timber in order to match your enquiry requirements before confirming stock availability and price.

Your email enquiry is important to us; we do receive high numbers of emails and aim to respond within 12-24 hours. If you haven't received an email response within 24-48 hours please call our office to check that your email has been received.

Occasionally our office staff may be unable to take your call straight away please leave a message on our answering machine as your enquiry is important to us.

Quotations for School Projects

We assume that all our enquiries are from adults, we do not knowingly communicate with children. We require that all school project enquiries are made on behalf of the minor by an adult this is to comply with the UK General Data Protection Regulation (GDPR)  

Timber Selection, Collect & Mail Order

Most of our clients ask us to select their timber for them based on individual requirements. Visitors are welcome during general opening hours (by appointment) however, to avoid a wasted journey, please contact us before you visit, or if you are unable to pay us a visit, we will be happy to select your timber and dispatch it by carrier.

If you arrange to visit us to be involved in the selection of your timber as sawn boards with a member of staff, by appointment, the price will vary as you may select different boards than those quoted for. The boards you choose may be different in price, characteristics, size etc. Also when self-selecting you may be charged on an individual board price.

If you will be taking sawn timber on the same day as selecting with us, please discuss payment methods with us when booking your appointment to select.

Placing an order 

You cannot purchase directly off our website, you can order by email or telephone  we will require your address and a contact telephone number and email address to confirm the order.

Payment must always be made in full before delivery.  If you have arranged to collect your order, for Timber ordered in advance, where the order value is below £500 payment can be made upon collection by Card transaction, for any amount and for order values above £500 our preferred payment method is direct to our bank.

For payment methods, terms and conditions scroll down the page to the section relating to payment methods.

Occasionally when making bespoke items or for large quantities of timber we may ask for a deposit or payment in full before proceeding with your order.

Placing an order for School Projects

We assume that all our enquiries are from adults, we do not knowingly communicate with children. We require that all school project purchases are made on behalf of the minor by an adult this is to comply with the UK General Data Protection Regulation (GDPR)

Invoicing

We email an invoice which will have our bank details on it you pay direct to the bank, once payment has been received and your order is ready we can arrange delivery or you can arrange to collect. We are VAT registered and VAT is charged on all sales.

For orders over £500, timber ordered in advance, we require payment direct to our bank.

For orders under £500, timber ordered in advance, we require payment direct to our bank. If you have arranged to collect your order we may accept Card Payment upon collection.

Invoicing for School Projects

We assume that all our enquiries are from adults, we do not knowingly communicate with children. We require that all school project  purchases are made on behalf of the minor by an adult this is to comply with the UK General Data Protection Regulation (GDPR)  

Payment Our Preferred Method

Our  preferred payment method is direct to our bank as this minimises our costs and the cost to you, whatever the invoice amount and is the payment method we accept for orders over £500.  When paying direct to our bank we will email an invoice to you when your order is ready, you simply use the bank details we provide to make your payment before arranging collection or delivery of your timber.

Allow at least two days for your payment to arrive with us as this gives us time to access our account and see your payment in our bank account. Due to patchy mobile phone reception it is not possible to pay using your mobile phone whilst in our yard and this is why we ask you to pay in advance of collection.

If you have a non UK bank account charges may apply, please contact us for details.

Card Payments

We are happy to accept Debit, Credit Card and Company Card payments for transactions up to £500.

Processing card payments over this amount is very costly, in order to minimise our costs and the cost to you, for amounts over £500 we accept payment direct to our bank.

For orders under £500, timber ordered in advance and being delivered. If you are having your order delivered we will take your card details by telephone and your card will be charged at the point of order dispatch. Please do not email your card details to us as we do not take card payments via email or online. Sending your card details by email is insecure if you send us these details by email we take no responsibility for any losses that may occur.

For orders under £500, timber ordered in advance and you are collecting, we prefer payment direct to our bank, to be made two days before collection as this allows time for your payment to arrive with us giving us time to access our account and see your payment in our bank account.

You can arrange to pay by card upon collection with us if you prefer.

Machining Service, please ask

We are happy to prepare your timber for you, to order, if you do not have the facilities to do this yourself, however we may not be able to do this while you wait.  For planed and prepared timber please contact us for details and prices.

Timber enquiries

david@interestingtimbers.co.uk

Click here to see our Timber Page

Smaller timber orders & Delivery by parcel carrier

Parcel: most UK Postcodes  4-7 Days from £7.00

Parcel: most UK Postcodes  1-2 Days from £12.00

Parcel:Highlands and Islands and some remote areas (including UK) by post code & size & weight,

Please contact us with your post code and the quantity of timber you require. You are welcome to collect from us if this is more convenient for you. Delivery may take several days from receipt of your order, although sometimes your items may arrive the next day. We use various carriers so that we can give you the best delivery prices available based on weight, size and our geographical area (pricing includes packaging and associated costs) We will always confirm delivery costs when you place an order and before we take your payment.

Once your delivery has been booked in with the carrier we will provide you with a parcel tracking number which will allow you to see exactly where your parcel is at any given time, giving you a better idea of when your parcel is expected to arrive. Whilst we make every effort to meet our delivery targets in the rare event that your parcel does not arrive when expected we cannot be held responsible for any losses incurred. 

Deliveries outside the UK, Ireland, UK Islands, UK Remote Areas

Deliveries outside of the UK: for this service please contact us to discuss shipping costs.  Northern Ireland, Ireland and other UK Islands and remote areas of the UK may be subject to a surcharge.

Larger timber orders & Delivery

Larger timber orders will be delivered on our own vehicles or by specialist hauliers, whichever is most economic and appropriate. We will work out which type of service is to be used by postcode, size & weight of order.

Local delivery

Local deliveries will be on our own vehicles, if your goods are large, heavy or unusually shaped our driver may need help to unload.

Pallet Delivery

2-5 Day Economy Pallet To Kerbside Service:

When we are using a Pallet Haulier rather than our own vehicles we generally use an Economy Kerbside 2-5 Day Delivery.  Haulage quotations are always for an Economy Service, unless you specify that you require a next day delivery. With this service the haulier will call you with a 'delivery day' and 'time window', usually an approximate '2-4 hours slot'. If this 'slot' is not acceptable rescheduling with the haulier will result in additional delivery charges which will be passed onto you after you have received your delivery. If you need to know the exact delivery day in advance then the Next Day Pallet Service may be more suited to your needs.

Next Day Pallet Service:

If you need to know the delivery day in advance then you require a Next Day Pallet Haulier Delivery Service. This is a next day 'to the kerbside service'  and has an 'unspecified delivery time slot'. Please mention that you require this service when you contact us to discuss the haulage fees and to confirm that this type of service is possible in your area (next day is not available in some areas of the UK or remote areas of Scotland)

Once your consignment has been collected from us your delivery is in the hands of a third party and very occasionally any next day target may not be met, in which case your delivery will normally be the following day, this may happen if the parcel carrier or haulier has high volumes of consignments booked in for delivery in your area.

Whilst we make every effort to meet our delivery targets in the rare event that your consignment  does not arrive when expected we cannot be held responsible for any losses incurred.

Customer Service

Each client who makes an enquiry, visits or purchases is important to us and we do all that we can to ensure that we provide the best customer service that we can. Click the buttons to read our Returns Policy  and ADR (Alternative Dispute Resolution)

 

Returns Policy     ADR (Alternative Dispute Resolution)

 

Gift Vouchers

Returns & ADR

Data Protection (GDPR)

Payment Methods

Preferred payment method is direct to our bank. Whatever the invoice amount and for orders over £500 this is a great way to pay. It minimises our costs and the cost to you.

If you arrange to collect Allow two days for your payment to arrive with us if you arrange to collect your timber from us rather than have it delivered.

For  non UK bank accounts charges may apply, please contact us for details.

For mail order items and items being delivered we email an invoice which will have our bank details on it, you pay direct to the bank and let us know when it is paid.

Debit Card: We accept payments up to £500 Processing Card payments is costly, this is to minimise our costs and the cost to you.

Credit Card: We accept payments up to £500

Processing Credit Card payments is very costly, this is to minimise our costs and the cost to you.

Company Debit & Credit Card: We accept payments up to £500

Processing Company Debit or Credit Card payments is very costly, this is to minimise our costs and the cost to you.

PayPal: We do not accept this type of payment.

VAT: We are VAT registered and VAT is charged on all sales.

Collection or Mail Order:

No order too large or small...

Mail order

David

Staff Image

What People Say

 

Large Load

Friendly,approachable staff

Large piece of timber

David Simmonds B.Eng (hons)